Privacy Policy
This Privacy Policy explains how THE HOME STYLE ("we", "us", "our") collects, uses, and protects your personal information when you visit or shop on thehomestyle.com.
1. Information We Collect
- Contact details: name, email address, phone number, shipping and billing address
- Order information: products purchased, order value, payment method (we do not store your full card or payment details, which are handled securely by our payment processors)
- Account information: if you create an account, your login details and order history
- Technical information: IP address, browser type, device information, and browsing behaviour on our Site, collected via cookies and similar technologies
- Communications: messages you send us via email, WhatsApp, contact forms, or customer support
2. How We Use Your Information
- To process and fulfil your orders, including shipping and delivery
- To communicate with you about your order, account, or enquiries
- To provide customer support and resolve returns, refunds, or complaints
- To send promotional offers, newsletters, or product updates, where you have opted in
- To improve our Site, products, and overall shopping experience
- To detect and prevent fraud or misuse of our Site
- To comply with legal and regulatory obligations
3. Cookies
We use cookies and similar technologies to keep your cart contents saved, remember your preferences, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Courier and logistics partners, to deliver your orders
- Payment gateway providers, to process transactions securely
- Service providers who help us operate our Site, such as our e-commerce platform (Shopify) and marketing tools
- Government or regulatory authorities, where required by law
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal or operational requirements (such as order records we must retain)
- Opt out of marketing communications at any time, using the unsubscribe link in our emails or by contacting us directly
7. Children's Privacy
Our Site is not directed at children under 18, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
9. Contact Us
For any privacy-related questions or requests, contact us at connect@thehomestyle.com or call/WhatsApp 8010680104.
Last updated: August 2026